ServiceNow offers suites and applications in the three main solution areas of Service Management, Operations Management and Business Management. We also offer capabilities in Application Development to manage applications from idea through to support and provide simple to use building blocks to create custom applications.
All of these applications are built by ServiceNow. And they all utilize the same data model and code base. Because all applications are built on the same platform, all metrics, tasks, services, CIs and assets, people, locations and information are stored together creating a single system of record for IT – and a single system of engagement for the enterprise. In addition, a common workflow engine is leveraged across the applications to bring together people processes and automated processes. This allows work to flow seamlessly across all domain areas within an enterprise – automating tasks, consumerizing the service experience, and helping people work better and smarter.
Service Automation Platform Services and Features
Platform services include things like ubiquitous browser and mobile support, integration utilities, role-based security enforcement, approvals and notifications, the ability to send and receive email, and a shared workflow engine. These are the foundational elements of the ServiceNow platform.
Because all ServiceNow applications and suites are built on a single platform, we have the opportunity to leverage shared features across all applications. Features that fall in the categories of collaboration, resource management, intelligence, and design.
All Platform Services and Features Included in All Suites and Applications
Everything you see here is included in all ServiceNow Suites. IT Service Automation Suite - It's included. HR Service Automation - it's all included. Facilities Service Automation - it's all included. IT Portfolio Demand and Delivery Suite – It’s all included. CreateNow Development Suite - It's all included.
This highly leveraged model is the secret sauce that differentiates ServiceNow from anything else in the market. It also creates many advantages in creating custom applications.
Building Custom Apps
The Platform Services and Features uproot everything we know about the current state of application development. Instead of writing custom code from the ground up, ServiceNow customers use the ServiceNow Service Automation Platform features and services like Lego building blocks.
When building custom applications with ServiceNow, a large percent of your application is already built before you start - its just a matter of defining how you want the application to operate, what business problems you want to solve and linking together the building blocks.
In addition to leveraging a common code base and data model, the ServiceNow Service Automation Platform offers a number of platform services and features that all ServiceNow applications leverage.